Privacy Policy
This policy explains how SiteSync Solutions handles your personal data, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who we are
SiteSync Solutions is a trading name of Jordan Burns, a sole trader based in Worksop, Nottinghamshire. Jordan Burns is the "controller" of your personal data. You can contact us about anything in this policy at Jordanlsv@hotmail.co.uk.
What we collect
When you send an enquiry or a change request, we collect the details you give us: your name, email address, and optionally your phone number, company, website, budget and the details of your project or request.
If you become a client, we also keep the information needed to run the project and bill you, such as your business address, invoices and our emails with you.
How and why we use it
We use your details to reply to your enquiry, to prepare a quote, to deliver and support your website if you become a client, and to keep the records we're required to keep for tax. Our legal reasons for this are taking steps at your request before entering a contract, performing our contract with you, and complying with the law.
We never sell your data, and we don't send marketing emails unless you've asked for them.
Who we share it with
We use a small number of trusted services to run the business, and they only handle your data on our behalf:
Netlify (website hosting), Resend (sending form submissions to our inbox), Discord (a private notification channel that receives a copy of change requests), Microsoft (our email) and GitHub (where our website code and content are stored).
Some of these companies are based in the United States, so your data may be processed outside the UK. Where that happens, it is protected by the safeguards the law requires, such as the UK–US data bridge or standard contractual clauses.
Cookies
This website doesn't use advertising or analytics cookies, and doesn't track you across other sites. Our hosting provider keeps short-term technical logs (such as IP addresses) to keep the site secure and running.
How long we keep it
Enquiries that don't lead to work are deleted within 24 months. If you become a client, we keep your project and billing records for six years after our work together ends, because HMRC requires us to keep financial records.
Your rights
You can ask to see the personal data we hold about you, ask us to correct or delete it, object to how we use it, or ask us to limit how we use it. Email Jordanlsv@hotmail.co.uk and we'll reply within one month.
If you're unhappy with how we've handled your data, you can complain to the Information Commissioner's Office at ico.org.uk — but we'd appreciate the chance to put it right first.